Refund policy

Damaged, defective or wrong item? Contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund — no need to return the item.

Changed your mind? You can request a return within 14 days of delivery. Items must be unworn, unwashed and in original packaging. Return shipping is paid by the customer. Once we receive and inspect the item, your refund is issued to the original payment method within 5–10 business days.

For hygiene reasons, earrings and ear cuffs can only be returned if damaged or defective.

To start a return, email us at mentescontactmillonarias@gmail.com.